Cancelling your Order

If you need to cancel your order, contact the pi-top support team on


Should you change your mind and wish to cancel your order, please let us know as soon as possible by contacting the support team at So we can swiftly deal with your request, please share your order number and reason for return. If your order is already in transit to you, we would need to arrange for the unit to be returned to pi-top. Once we have this back we will process your cancellation request.


When your order has been confirmed to be cancelled/returned to us, you will be issued a full refund of your purchase. When issued a refund, you should expect your money to return to your account within 3-5 working days. If you find the money is still not in your account, please contact your bank as it may be held for checks.

If you have purchased a pi-top product from a reseller or store, you would need to submit your cancellation request to them directly.