Having issues with updating your OS?
Common issues with updating the OS.
Always check that you're connected to the Internet. The pi-top Updater won't prompt you to install updates without being connected, though running sudo apt-get update won't tell you that its because you're not connected! Double check your internet connection by opening up a web browser and connecting to any web page.
Updating pi-topOS Error
We're aware of a current issue on the OS (pi-topOS-sirius_C712_2019-11-25), and all version before it, that prevents users from updating their OS due to a PUBKEY issue. This is only an issue when using sudo apt-get update and not when using the pi-top Updater
pi@pi-top:~ $ sudo apt-get update
Hit:1 http://archive.raspberrypi.org/debian buster InRelease
Hit:2 http://raspbian.raspberrypi.org/raspbian buster InRelease
Get:3 https://apt.pi-top.com/pi-top-os sirius InRelease [7,057 B]
Err:3 https://apt.pi-top.com/pi-top-os sirius InRelease
The following signatures couldn't be verified because the public key is not available: NO_PUBKEY FCA561F37869155A
Reading package lists... Done
W: An error occurred during the signature verification. The repository is not updated and the previous index files will be used. GPG error: https://apt.pi-top.com/pi-top-os sirius InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY FCA561F37869155A
W: Failed to fetch http://apt.pi-top.com/pi-top-os/dists/sirius/InRelease The following signatures couldn't be verified because the public key is not available: NO_PUBKEY FCA561F37869155A
W: Some index files failed to download. They have been ignored, or old ones used instead.
Type the following command:
curl https://apt.pi-top.com/add-sirius | sudo bash
and you'll be able to run apt-get update without any issues!
As always, if this isn't the case, then please get in contact with the support team!
pi-top Updater Error
If the GUI for the pi-top updater isn't working quite right, this may be because the updater is out of date. If the GUI is showing the notification that updates are available though clicking "Preview Updates" or "Update Now" does not open the Terminal Window as usual then follow the steps below.
sudo apt update
sudo apt upgrade -y
Once the updates have all scrolled through the Updater will be fixed. You'll have to wait until the next updates are out to see it work again.