Help with getting and checking diagnostics logs to determine the source of potential system issues
Generating diagnostics logs
- Connect the pi-top to the internet, if possible. If internet is not available, skip step 4 below and instead complete the steps under 'Copy diagnostic logs to a USB drive'.
- Access a terminal on the pi-top (via SSH (guide) or the desktop application Terminal)
- In the terminal run this command: curl -s https://static.pi-top.com/scripts/pi-top-diagnostics.sh | bash
- When the command completes a URL will be shown with the uploaded diagnostics file. Please share this URL with pi-top support when requested.
These logs may contain personally identifiable information - do not give this out to anyone that you do not trust.
Copy diagnostic logs to a USB drive (when internet is not available)
- Complete steps 2 & 3 above to generate the diagnostic logs file.
- Plug the USB drive (or other storage device) into your pi-top.
- Access the pi-top Desktop via Screen or VNC (guide).
- Open the "File Manager" from the start menu.
- Once the File Manager opens, navigate the folder tree to find one called 'tmp'.
- Right click the 'pt_health-check_log.zip' file and press 'Copy'
- In the same window, now find your USB drive. It should be listed at the top of the folder tree. Click its name to open it.
- Now right click and press 'Paste'. The zip file should be copied into your USB drive.
- Eject the device by clicking the 'eject' icon next to the device name in the folder tree.
- Put the USB drive into another computer to access the file and provide it to pi-top support.